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Library & IT Support Assistant (LITSA)

Library Services - Greenwich Library

Location:  Greenwich & Avery Hill
Part Time Hours:  maximum 20 hours per week
Contract Type:  Fixed Term - Contract to start immediately and run alongside the undergraduate academic year (regular shifts usually mid-September until the end of May, subject to service requirements). Thereafter, ad-hoc summer and project work.
Release Date:  Wednesday 03 August 2022
Closing Date:  Wednesday 17 August 2022
Interview Date:  To be confirmed
Reference:  JS853

Library and IT Support Assistant

The University aims to provide a secure, reliable and feature-rich digital environment for learning, teaching, research and professional services now and in the future, as technologies and the educational environment evolve.

IT and Library Services (ILS) provide the resources, services and security across the university in order to facilitate these aims. Our libraries and IT support teams play a vital role in offering state-of-the-art facilities and services for our students, staff and visitors.

Based largely on our Greenwich campus, part of a UNESCO World Heritage Site, within the RIBA award-winning Stockwell Street Building (opened 2014), this student JobShop role is a key part of our front-line provision. There are also regular shifts at the new Avery Hill Library (opened 2020), at the heart of the campus. The role will continue to provide remote support for students this year as part of our blended learning environment.

ILS are dedicated to employing students and offering exciting opportunities working as part of a vibrant team, learning transferable skills and gaining valuable work experience. It also offers a chance to be involved in the day-to-day provision of our services.

We are looking for several committed, enthusiastic and innovative individuals to join the Library & IT Support Assistant (LITSA) team, working across the Greenwich Library Services and IT Service Delivery departments, to contribute towards providing outstanding user experience and customer services.

Key responsibilities include:

  • Offering technical and user support for, and assistance with, library- and IT-related queries in-person, over the phone and remotely as per our service requirements, providing a high-level of customer service at all times.
  • Ensuring physical library stock is managed sufficiently so users can find items easily and for the library reservation system to function properly. This involves organising, collecting, processing and shelving materials.
  • Helping users navigate our e-resources, other online materials, the library catalogue and self-service.
  • Supporting technical equipment including Windows PCs, Apple iMacs, smartphones, printers, plotters, laptop loaning service and library self-service.
  • Assisting with a range of IT systems and software packages including Microsoft 365, account administration, wireless networking, University Portal, Moodle and Turnitin.
  • Carrying out checks on equipment and study environments within our libraries, computer laboratories and teaching spaces.
  • Recording, troubleshooting, escalating and resolving queries, incidents and problems using our call logging software and other tools as they are introduced.
  • Ensuring users adhere to the relevant codes of conduct and helping to maintain our high-quality study environments, reporting issues as they arise.

Please read the full job description and person specification for further information.


This is a zero-hour contract up to 20 hours per week, which requires flexibility to work across the week, including evenings and weekends, as part of a rota.

You must be prepared to travel to all university campuses for work and/or training as required.

The team may provide remote support from home as well as on-site. 

Regular hours are expected to continue until at least May 2023. Thereafter, ad-hoc summer and project work may be available. All shifts are subject to change.

If your application is successful, you will be required to participate in compulsory training.

Applications are accepted only from fully registered current students at the University of Greenwich who will be studying in the 2022/23 academic year.

Please do not apply if you are unable to work the patterns stated.

Note: This vacancy is not valid for staff members, MPhil or PhD students.

The university welcomes people from diverse and underrepresented communities who can help the university to achieve its mission. 

We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge/Mentally Healthy Universities, we are committed to promoting and supporting the physical and mental health of all our staff, and removing barriers to improve inclusion. 

We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form. 

We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.


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Further details:    Job Description & Person Specification    

We aim to be an equal opportunities employer and welcome applications from all sections of the community. 



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