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Accommodation Officer

Student Services - Accommodation Services

Location:  Medway Campus
Salary:  £27,924 to £33,309 per annum
Contract Type:  Permanent
Release Date:  Wednesday 23 November 2022
Closing Date:  Wednesday 07 December 2022
Interview Date:  To be confirmed
Reference:  3297-E

We are looking for an experienced, exceptional, proactive, and enthusiastic individual to take on this role within the Accommodation Service. In addition to carrying out administrative duties and providing a front line customer service, a key part of the job involves working to resolve welfare, disciplinary and facilities-related issues within the halls of residence. 

The post requires someone with excellent administrative and customer service skills who enjoys working with students. You must be able to liaise closely with other colleagues and various relevant internal and external agencies to promote wellbeing, a sense of community and a positive student experience.  

You will need to take direction but will also be required to work creatively and independently as well as contribute to a team. You will be expected to manage multiple priorities whilst maintaining attention to detail.

Although primarily based at the Medway Campus, all Accommodation Officers are expected to regularly work at other campuses.

The post may include providing some out of hours/on-call support on a rota with other staff, for which an on-call allowance is paid.

You will need to have a commitment to equality and diversity and confidentiality as well as a fundamental belief in the value of higher education.

Should you have any recruitment related queries please contact the HR Recruitment Team on


We are looking for people who can help us deliver our mission of transforming lives through inspired teaching and research, through our values.

The university welcomes people from diverse and underrepresented communities who can help the university to achieve its mission. 

We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge/Mentally Healthy Universities, we are committed to promoting and supporting the physical and mental health of all our staff, and removing barriers to improve inclusion. 

We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form. 

We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.

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Further details:    Job Description & Person Specification    

We aim to be an equal opportunities employer and welcome applications from all sections of the community. 



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