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First Line Support Officer

Service Delivery - First Line Support

Location:  Greenwich, Avery Hill and Medway
Salary:  £23,754 to £26,715 plus £4800 London weighting per annum
Contract Type:  Permanent
Closing Date:  Monday 18 January 2021
Interview Date:  To be confirmed
Reference:  2522

The Directorate of Information & Library Services (ILS) is seeking to appoint a First Line Support Officer, responsible for the provision of IT and audio-visual support via the IT Service Desk and within teaching spaces, computer labs, libraries and staff offices across its 3 campuses.

This is an exciting opportunity to become part of a flexible and dynamic team of multi-skilled support professionals. You will maintain and provide support for the audio-visual and IT equipment in teaching spaces managed by ILS and assist both staff and students with IT software and hardware issues. 

You will also provide staff and students with support for general IT, account administration and other ILS services. Most of your time will be spent working on the IT Service Desk, handling both technical and non-technical requests made by phone and via online methods. 

Comprehensive experience supporting modern audio-visual systems and Microsoft Office is required, along with sound experience supporting users in both Windows and MAC operating environments under Active Directory.

You must exhibit a clear, proficient customer focus, work in a calm and understanding manner, inspire confidence in users and take control of situations which could be technically unpredictable, all within an environment predicated on Service Level Agreements. 

Experience in providing audio-visual and IT support is essential, and experience working in a customer focused Helpdesk, IT Service Desk or Information Service environment is desirable. 

Working at other University campuses, working from home (due to COVID) and some evening and occasional weekend work on a rota basis is an on-going requirement of this role.

For informal enquiries please contact the ILS Admin team at 

Should you have any queries please contact the HR Recruitment Team on 

We are looking for people who can help us deliver our mission of transforming lives through inspired teaching and research, through our values.

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Further details:    Job Description & Person Specification    

We aim to be an equal opportunities employer and welcome applications from all sections of the community. 



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