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Library & IT Enquiries Assistant

Library Services - Drill Hall Library

Location:  Medway campus
Salary:  £9.33 per hour
Part Time Hours:  Up to 20 hours per week
Contract Type:  Fixed Term - 1st June 2018 OR from 31st August 2018 until minimum of 1st July 2019
Closing Date:  Sunday 29 April 2018
Interview Date:  Thursday 24 May 2018
Reference:  JS332

Library & IT Enquiries Assistant (weekends & evenings)

Information and Library Services

Location: Medway campus – Drill Hall Library
Hourly Pay Rate: £9.33 per hour (SP7 Medway)
Part Time Core Hours: Mon to Fri Evenings 5-9pm & 9pm-midnight, Weekends 10am - 3pm & 2pm-7pm (From zero up to 20hrs per week on a rota basis). Summer time hours vary.
Contract: Casual 

Start date 1: Fri 1st June 2018

Start date 2: Fri 31st August 2018

Application Closing Date: Sunday 29th April 2018
Interview Date: Thursday 24th May 2018


The Drill Hall Library is a unique and major facility providing an integrated library and IT service to staff and students of the Universities at Medway, comprised of the Universities of Greenwich, Kent and Canterbury Christ Church at their shared Medway Campus. 

The Drill Hall Library is dedicated to employing students and offering exciting opportunities working as part of a vibrant team, learning transferable skills and gaining valuable work experience. It also offers a chance to be involved in the day-to-day provision of unique library services.

We are looking for a dedicated, enthusiastic and innovative individual to join our customer services team to ensure an outstanding user experience.

Your key responsibilities would include:

  • Offering technical and user support to students from all three universities and external users in the use of IT and Library facilities, including the use of online resources, the library catalogue and self-service. 
  • Assisting all the Universities of Medway users with IT login issues, resetting passwords, unlocking IT accounts, assisting with wireless connection, and helping with Microsoft Office software and other complex IT enquiries. 
  • Assisting the users visiting the library under local, regional and national access schemes in joining the Drill Hall Library and validating their library accounts and entitlements. 
  • Providing a high-level of customer service at the library Welcome Desk, answering telephone enquiries and processing cash transactions through the till for library fines, manual print credit top-ups and the sale of library merchandise. 
  • Helping users in troubleshooting printing problems, printing posters, scanning and photocopying. 
  • Assist with the library reservation system by collecting items from the shelves and processing reservations
  • To assist in the efficient re-shelving of materials.

This a casual contract up to 20 hours per week, which require both evening and weekend work until midnight on the rota basis.

We require students for two separate start dates of employment as follows:

Option 1: From 1st June 2018 

Option 2: From 14th September 2019 

Both vacancies will continue until minimum of July 2019.

If your application is successful, you will be required to attend compulsory training. 

Please read full job description for further information and person specification.

Applications are accepted only from fully registered current students of the Universities of Greenwich.

All applicants must be continuing students until minimum of July 2019.  

Please do not apply, if you are graduating now or in February and will not be a registered student until July 2019.

This vacancy is not valid for staff members, MPhil or PHD students.

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Further details:    Job Description & Person Specification    

We aim to be an equal opportunities employer and welcome applications from all sections of the community. 



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