IT Team Leader (Service Desk & Telephony)

Information & Library Services Directorate

Our Information and Library Services Directorate delivers award winning IT services and support, library, academic and digital skills and learning enhancement to staff and students across the university. Our digital mission is to ensure everyone in our community is equipped to effectively use digital services, data and technology with confidence, efficiency and creativity in their learning, teaching, research and organisational support.

We are seeking an outstanding individual to join the Digital Service Delivery team as an IT Team Leader (Service Desk & Telephony). The post holder will be responsible for supervising the IT Service Desk and Telephony functions which provides frontline IT support services to all university staff, students, and partners.   

You will have proven experience of managing a complex team in a demanding office environment, preferably in a large organisation, whilst continuing to maintain high levels of service delivery. This role requires strong organisational and business relationship management skills, as well as excellent interpersonal and communication skills. You should possess strong and proven IT diagnostic skills and be educated to degree level or have demonstrable experience within a relevant technical or business discipline.  

The post will be based at the outstanding World Heritage Site of the Old Royal Naval College in Greenwich with a requirement to work at our Avery Hill campus on a rotation basis regularly. The University is situated across three beautiful campuses, boasting state-of-the-art facilities and an international staff and student community. 

Further details of the fantastic benefits and what we offer can be found here: Our benefits - what we offer | Jobs and careers | University of Greenwich and information on the university’s working principles: Working Principles and Guidelines | Documents | University of Greenwich

For an informal discussion about the post, please contact ils-admin@greenwich.ac.uk 

Should you have any recruitment related queries, please contact the People Directorate Operations Team on  hrsr-fach@greenwich.ac.uk 

To apply, please visit the University of Greenwich vacancies page and complete all details, including the supporting statements (please note attached CVs and personal statements will not be seen by the recruitment panel at the application stage). Current Vacancies - Jobs at Greenwich 

Employment Visa: Under the UK Government Points Based System scheme this role does not meet the criteria to be sponsored for a Skilled Worker Route application. 

We are looking for people who can help us deliver our mission of transforming lives through inspired teaching and research, through our values.

We are committed to building a strong, diverse workforce that reflects the communities we serve. We particularly encourage applications from [protected characteristic(s)], who are currently under-represented within the University of Greenwich at these levels/within these areas.

We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge/Mentally Healthy Universities, we are committed to promoting and supporting the physical and mental health of all our staff, and removing barriers to improve inclusion. 

We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form. 

We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.