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Customer Support Assistant

Library Services - Greenwich Library

Location:  Greenwich
Salary:  £17,682 to £20,130 plus £4800 London weighting per annum
Part Time Hours:  20 hours per week. Monday to Friday. 3.00-7.00pm
Contract Type:  Permanent
Closing Date:  Wednesday 16 October 2019
Interview Date:  To be confirmed
Reference:  2164-E


A fantastic opportunity to join a Library Services team delivering a first-rate service to users of Stockwell Street Library and supporting the University of Greenwich to transform lives through inspired teaching and research.

Greenwich has three exceptional libraries at our three campuses, at the Old Royal Naval College in Greenwich (a World Heritage Site), Avery Hill in South East London, and at Chatham Maritime in the Medway towns.

The role available is one of two Customer Support Assistant posts based in the stunning award-winning Stockwell Street Library at Greenwich.  The Stockwell Street development in the heart of Greenwich opened in September 2014 and has transformed the learning experience of our students.

The post holder will be a first point of help and advice for library users, helping them navigate the building and our services. Duties will include managing the Library environment and maintaining our rules regarding noise and food in the library, ensuring health and safety procedures are observed, liaising with security, reporting and progressing maintenance issues and defects relating to the building, its environmental controls and equipment on all floors.  

Working as part of the Library User Services Team in a strongly customer-oriented environment, the post-holder will work primarily in the open library study environments during the busiest periods for the library during the week.

The post holder will work 20 hours per week, working Monday to Friday. Normal working hours will be 3pm-7pm including a break of 20 mins, with flexibility.

There is a continual requirement to be responsive and visible to library users (including wearing branded clothing), responding to enquiries and adapting to the needs of library users.

As a member of front-line staff, the postholder will be expected to promote the Library and University in a positive way, and to ensure that users adhere to Library and University regulations in order to maintain an environment conducive to learning.

The post frequently involves standing for extended periods, walking, bending, reaching and shelving books and materials, and involves pushing/pulling trolleys of books and other library materials. 

Should you have any queries please contact the HR Recruitment Team on HR-Recruitment@gre.ac.uk

We are looking for people who can help us deliver our mission of transforming lives through inspired teaching and research, through our values.

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Further details:    Job Description & Person Specification    

We aim to be an equal opportunities employer and welcome applications from all sections of the community. 


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