Student Support Advisor

Student Services - Information, Advice and Participation

We are a large, inclusive university committed to delivering our vision of Education Without Boundaries. We have a supportive, friendly, and dynamic working environment and we are looking for experienced advisors to join our new team supporting students who may have additional needs due to their personal and/or practical circumstances and those who disclose experiencing unacceptable behaviour, including bullying, discrimination, hate incident/crime, and sexual misconduct.

This is an exciting opportunity to work in a new area of Information, Advice and Participation Services, delivering holistic and empathetic support to our diverse student population; raising awareness of services available; and providing outreach and education on a number of student services areas, using a student-focused and trauma-informed approach that puts diversity and inclusion at its core and strives for continuous improvement. 

You will have substantial experience of supporting individuals in a confidential setting; an in depth understanding of a diverse population of service users and of working with those who have experienced unacceptable behaviour. You will have worked with and understand risk and needs assessments; experience of managing confidential casework as well as your own workload without constant supervision; and of working collaboratively in a team environment. You will be able to write clearly and concisely; have excellent IT skills; be highly literate and numerate; and have experience of project management. Previous applicants need not apply for this role.

Should you have any recruitment related queries please contact the People Operations Team on peoplesupport@greenwich.ac.uk

Further details of the fantastic benefits and what we offer can be found here: Our benefits - what we offer | Jobs and careers | University of Greenwich and information on the university’s working principles: Working Principles and Guidelines | Documents | University of Greenwich

To apply, please visit the University of Greenwich vacancies page and complete all details, including the supporting statements (please note attached CVs and personal statements will not be seen by the recruitment panel at the application stage). Current Vacancies - Jobs at Greenwich 

Employment Visa: Under the UK Government Points Based System scheme this role does not meet the criteria to be sponsored for a Skilled Worker Route application.

We are looking for people who can help us deliver our mission of transforming lives through inspired teaching and research, through our values.

We are committed to building a strong, diverse workforce that reflects the communities we serve. We particularly encourage applications from [protected characteristic(s)], who are currently under-represented within the University of Greenwich at these levels/within these areas.

We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge/Mentally Healthy Universities, we are committed to promoting and supporting the physical and mental health of all our staff, and removing barriers to improve inclusion. 

We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form. 

We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.