Technical Services Operations Manager

FEHHS Faculty Operations: Technical Section

The Faculty of Education, Health and Human Sciences is unique in the breadth and strength of professional education and training that we deliver. We train and educate over twenty different professions, and our long-standing reputation is evidenced in positive student feedback and the excellent commendations we receive from health, education, and social care accreditation bodies.

Within the Faculty, the School of Health Sciences provides high-quality education across a wide range of undergraduate and postgraduate programmes leading to professional registration in nursing, midwifery, health visiting/school nursing, paramedic science, speech and language therapy, operating department practice (ODP), and physiotherapy, 

The University of Greenwich has made a significant investment in our Greenwich Learning and Simulation Centre (GLASC) and, more recently, the Critical Care Unit (CCU) on our Avery Hill and Medway campuses providing cutting-edge simulated practice learning environments that replicate real-world healthcare settings.

The Role

We are seeking an experienced and professional Technical Services Operations Manager to lead and manage our expanding Clinical Skills and Simulation Team across all Faculty sites. This key leadership role will ensure the smooth operation, coordination, and continual improvement of the Faculty’s technical services supporting simulation and technology-enhanced learning.

Working closely with the Head of Faculty Technical Learning, the postholder will be responsible for overseeing staffing, systems, and operational delivery across Avery Hill, Medway, and Greenwich campuses, ,ensuring services are efficient, compliant, and aligned to Faculty and University priorities.

The role will focus on:

1. Leading and managing the technical services team, ensuring clear structure, staff development, and consistent service delivery across all campuses.

2. Overseeing operational planning and resource management, ensuring facilities, equipment, and systems are optimised to support teaching, research, and simulation activity.

3. Implementing effective governance and compliance processes,  including health and safety, asset management, and risk control to maintain high operational standards.

4. Driving service improvement and innovation, reviewing processes, data, and feedback to enhance efficiency, resilience, and user experience.

5. Building strong connections with other technical support teams within the Faculty, helping to align systems and workflows  including support for digital learning platforms such as Moodle and ePAD to ensure an integrated and collaborative technical service.

About You

You will bring substantial experience in managing technical or operational services within a large, multi-site or complex organisation. Strong leadership and communication skills are essential, alongside proven ability to plan strategically, manage budgets, and deliver high-quality support services in a fast-paced environment.

You will be confident in coordinating teams, systems, and facilities, ensuring that technical support for simulation and teaching is both effective and forward-thinking. Experience of simulation-based education, digital learning infrastructure, or AV/IT management would be advantageous.

For an informal discussion about the post please contact Charles Everard on (c.everard@gre.ac.uk) 

Should you have any queries please contact the People Directorate Team on peopleoperationsadmin@greenwich.ac.uk

The university is a brilliant place to work. We aim to become the top modern university in the UK by 2030 and our people are truly at the heart of what we want to achieve. We offer a great set of benefits including an excellent pension scheme, generous holiday entitlement, flexible working options including hybrid working and a genuine commitment to development.

We are looking for people who can help us achieve our Strategic Plan, through the values we expect for our whole university community, of being Inclusive, Collaborative and Impactful. 

Discover why the university of Greenwich is the perfect place to shape your future – watch our Vice-Chancellor & Chief Executive's inspiring message on why you should join us Your Future Starts Here.

To apply, please visit the University of Greenwich vacancies page and complete all details, including the supporting statements (please note attached CVs and personal statements will not be seen by the recruitment panel at the application stage). Current Vacancies - Jobs at Greenwich 

Employment Visa: Under the UK Government Points Based System scheme this role does not meet the criteria to be sponsored for a Skilled Worker Route application. 

We are committed to building a strong, diverse workforce that reflects the communities we serve. 

We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge/Mentally Healthy Universities, we are committed to promoting and supporting the physical and mental health of all our staff and removing barriers to improve inclusion. 

We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form. 

We are making significant strides to understand and continuously improve our employees’ experience, and we are committed to implementing progressive diversity talent management

Further details:
Job Description & Person Specification

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